Shipping And Return
When can I expect to receive my order?
Do I pay for shipping?
Do you ship internationally?
Do you offer white-glove (in-home setup) service?
30-day hassle-free return
We have a 30-day hassle-free return policy, which means you have 30 days after receiving your item to request a return.To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. Please keep in mind that we will issue a refund once we received and checked the product. We will need customers to provide pictures of the received product through our customer service email if a refund or replacement is requested on the grounds of damage. If we do not receive a reply with pictures of damaged products, we cannot process any full/partial refund or replacement.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.Unfortunately, we cannot accept returns on final sale items or gift cards.